As the Chief Customer Experience Officer, Rhonda works with all the departments across the Authority to elevate the customer’s voice and prioritize the customer experience in MARTA’s operations and capital program. During her 20-year career at MARTA, she has always brought a customer-focused lens to the projects under her direction. Earlier in her career, she led a team of engineers, architects, and construction professionals in the completion of the north entrance of MARTA’s Buckhead Transit Station over a live rail rapid transit line. Recently, Rhonda oversaw all planning efforts resulting in successful implementation of plans for Super Bowl LIII and the 50th Running of the Peachtree Road Race in Atlanta in 2019.
A native of Georgia, Ms. Allen graduated from the Georgia Institute of Technology with Bachelor of Science and Master of Science degrees in Civil Engineering. She holds a professional certification with the Project Management Institute and is a member of the Eno Center for Transportation’s Board of Regents.