Category: Alumni Resources

Farewell from Alex Bond

Eno Alumni-

By the time you read this, I will have left the Eno Center and started my new job at the US Department of Transportation. It is bittersweet to move on, but I know that I leave behind an excellent team to carry on our people development mission. Eno has meant a great deal to me. It is a wholly unique organization in the transportation field, and I feel lucky to have been a part of it.

During my last week at work, I went through Eno’s ample photo albums. I intended to pull down a few photographs I was in. Instead, I found myself scrolling through every picture, reminiscing about all of the other people in the photos and our shared experiences. I don’t think I realized until that point the sheer number of people I have had the good fortune to meet during my tenure at Eno. To the hundreds of participants, dozens of speakers, and the talented Eno staff who make these programs happen, THANK YOU!

Every person in those photographs connected with their fellow students and contributed to the group dynamic. Each class develops its own distinct personality, with every individual contributing a bit of themselves. It has been a thrill to see this happen for each class I was a part of at Eno. I hope that each of you came away from your Eno experience better prepared to make an impact in the transportation field. But in the more immediate term, know that you have already made an impact on your classmates, my Eno colleagues, and on me.


Alex Bond

Alumni letter from Eno’s President: Winter 2018

Letter from the desk of Eno’s President
Alumni Newsletter Winter 2018

You spoke – we listened!

Recently, many of you gave us feedback though an online survey about what Eno is doing well and where we could provide additional resources. The feedback from that survey told us that you wanted more virtual learning opportunities and opportunities to connect with your peers.

As a result, this February Eno will launch a new Virtual Innovation Exchange to provide a forum for sharing lessons learned about specific innovative practices in transportation. Each Exchange will feature an overview of the agency’s experience and provide an opportunity to ask questions and share lessons learned among participants. The Exchanges will be interactive and attendance will be limited to provide plenty of time for input and they will not be recorded. If you have ideas about topics you’d like to see explored or that you’d be willing to share, please reach out to Erin Shumate.

Eno will also expand our popular Leadership Webinar series to bring in top leaders across modes to provide their insights on how you can be a leader in your organization and advance your career. In January, this series will feature John Porcari, who has served in top leadership positions at the Maryland Department of Transportation and U.S DOT, and currently heads the Gateway Development Corporation. We will continue to look for more ways to provide opportunities to learn and build networks among the alumni through our expanded Board of Regents. Applications are still open to join the Board of Regents, if you’d like to get involved.  Or you can support these programs directly with a donation.

We will also continue to be a resource of practical and independent research and analysis that you can depend on. We recently provided the most comprehensive coverage of billions of dollars of transportation initiatives through our Transportation at the Ballot Box initiative, including a popular podcast series highlighting several measures in races across the country. Our recent work on The Implications of the Federal Ban on Chinese Railcars provided valuable analysis of the recent federal policy and its potential effects on transit agencies.

Eno is also growing: we are increasing our staff and have welcomed three new board members: Marjorie Dickman, Global Director and Associate General Counsel for Intel Corporation; Carolyn Flowers, Senior Vice President, Americas Transit Market Sector Leader for AECOM; and Diane Woodend Jones, Chair of the Board and Principal of Lea+Elliott, Inc. We are excited to start 2019 with so many fresh faces and hope you’ll join us in welcoming them.

Stay up to date with all these developments and connect to your peers through our Alumni Group on Facebook and make sure you have signed up for your free Alumni Membership.

Thank you all again for all you do to improve transportation in your communities and for being part of Eno’s dynamic and talented alumni network.

Bob Schneider: Successfully Leading with Vision, Courage, Passion, and Humility

Dr. Robert (Bob) Schneider is the Executive Director of the Potomac and Rappahannock Transportation Commission (PRTC), where the focus is moving more people onto transit to reduce traffic congestion in the region. PRTC provides commuter and local bus services, as well as ridesharing services in Prince William County, Virginia, the City of Manassas and the City of Manassas Park. PRTC also co-sponsors the Virginia Railway Express in partnership with the Northern Virginia Transportation Commission.

Before joining PRTC, Bob was previously the Executive Director of Central Midlands Transit (The COMET) in Columbia, South Carolina. Under Bob’s leadership, The COMET was recognized by the Federal Transit Administration in 2015 for its innovative transit solutions and ridership growth, and VEOLIA Transportation recognized The COMET’s DART operation in 2013 as the top paratransit service within its U.S. corporate footprint.

With his years of experience and accolades, I wanted to hear Bob’s story. I sat down with him to discuss leadership, success, and his career path.

To be a great leader, Bob believes a person must have four essential qualities: vision, courage, passion, and humility. His vision is crafted from information gained from all angles—above, below, and alongside himself. He bases his vision on a combination of understanding his community, defining the challenges he is facing, and looking for people with strong character who can help him address the challenge. His vision goes nowhere without the courage to act on it and the passion to enact the changes necessary to see the vision to completion. The vision cannot be achieved without humility to show the people around him that they play a vital role in the project’s success.

His leadership style reflects his academic mindset with a focus on teaching. He focuses on telling parables, drawing diagrams, and giving examples in order to boil down high-level, complex issues to a level accessible for the audience. When thinking about the difference between management and leadership, he told me the story from the old Ed Sullivan TV show where a performer is spinning a number of dinner plates on poles: a leader realizes that you can’t spin the plates all the time, you need everyone to step up and help “spin the plates”.

One of Bob’s biggest strengths is his natural understanding and appreciation for safety, hard facts, data, and logic. He can look a mile above a problem and see the process that needs to be completed in order to solve an issue. He has placed an emphasis on resolving problems throughout his career which has helped him climb the ranks in transit.

Bob places a high value on networking and has used a “kitchen cabinet” of informal advisors to work through issues, seek advice, and bounce new ideas. Mentorship is also close to his heart. He said, “Being a leader is not only about teaching, but being able to be taught” and mentioned Kenneth McDonald, General Manager, Long Beach Transit, who he met at the 2015 Eno Transit Senior Executive program as being a leader he admires. Not only does Bob have mentors of his own; he is a mentor for many of those around him and encourages his staff to mentor others.

Bob is a 2015 Eno Transit Senior Executive Program (TSE) Alumni, named to the 2013 Mass Transit Magazine’s Top 40 Under 40 list, and received the President’s Award from the Transportation Association of South Carolina in recognition of special leadership.

2017 Transit Mid-Manager Recap

This summer was a busy one for Eno’s Center for Transportation Leadership (CTL). For the first time, the Transit Mid-Manager (TMM) Seminar was held three times. An integral part of Eno’s career ladder, TMM is designed for rising leaders at the mid-management level in the public and private sectors of the transit industry.

For one week, a cohort of transit professionals from across the country comes together for leadership, management, and communication training. The class has the opportunity to hear from local senior-level executives in the form of a leadership panel and spend a day at the host transit agency touring the facilities.

Boston Cohort

TMM is held in cities across the country and always hosted by the local transit property. This year’s sessions were held at:

  • Massachusetts Bay Transportation Authority (MBTA) in Boston
  • Regional Transportation District (RTD) in Denver, Colorado
  • Greater Cleveland Regional Transit Authority (RTA) in Cleveland, Ohio

In total, the 2017 sessions graduated 89 participants. The Boston session occurred in July with 33 participants, Denver in August with 34 participants, and Cleveland in September with 22 participants.

Denver Cohort

The Cleveland class spent the entire week at the Cleveland RTA headquarters (a first for Eno’s CTL). Typically, classes just spend one day at the transit agency. This was a new element to the course and one that allowed the host agency to be more involved. It also gave the participants an opportunity to get to better know RTA and its operations.

Eno would like to thank MBTA, RTD, and Cleveland RTA for welcoming TMM to their cities and agencies. TMM would not be such a unique opportunity for our participants if not for local agency hosts.

Other highlights from our TMM sessions included our keynote speakers. Tom Prendergast, Executive Vice President and Chief Strategic Officer, STV and former President of MTA-New York spoke in Boston; Carolyn Flowers, National Transit Practice Leader, AECOM, former acting administrator for FTA and CEO Charlotte Cats spoke in Denver; and Howard Permut, Eno Senior Advisor and former President of Metro North Railroad spoke in Cleveland. Each keynote speaker shared leadership insights and lessons learned from their distinguished careers in transit.

Cleveland Cohort

We are wrapping up the 2017 CTL course line-up with Eno’s annual Transit Mid-Manager Seminar Level II, which was held in New Orleans last week. Designed for graduates of TMM Level I, it builds upon skills and concepts learned during the first course.

Eno is already looking ahead to its 2018 TMM courses which are being held at the following locations:

  • June 25-29 Kansas City, MO; hosted by the Kansas City Area Transit Authority
  • August 20-24 in San Diego, CA; hosted by San Diego Metropolitan Transit System
  • October 15-19 in Jacksonville, FL; hosted by the Jacksonville Transportation Authority

If you are interesting in applying to one of our sessions or would like to nominate someone, registration is open until March 30, 2018. More information can be found on the Eno website.

Congratulations to our 2017 graduates!


Boston Cohort

Karla AlemanLACMTA

Teana BushDART

Yunxiang ChenHNTB Corporation

Ronald ClashMaryland Transit Administration

John DaileyC-TRAN

Leuziloide DePinaMassachusetts Bay Transportation Authority

Sean EganDistrict Department of Transportation

Lisa FazzingoMTA – Long Island Rail Road

Orlando GallegoVIA Metropolitan Transit

John GasparineWSP

Ayelet HirschkornNJ TRANSIT

Yoko IgawaFoothill Transit

Steve JovelSanta Clara Valley Transportation Authority

Alvin KusumotoLACMTA

Inmar LizamaMaryland Transit Administration

Kathryn LueckenChapel Hill Transit

Andy LySouthern California Regional Rail Authority (SCRRA)

Anthony MarroMetro-North Railroad

Bob MedcraftC-TRAN

Christopher MuhichKing County Metro – Link Light Rail

James NeeMASCO

Nick PittmanChapel Hill Transit

Tim QuayleSan Francisco Municipal Transportation Agency

Patrick RichmondMassachusetts Bay Transportation Authority

Melissa RosenLACMTA

Sherman RothwellJacksonville Transportation Authority

Lester Spitler TriMet

Toby TatomAC Transit

Tamieka ThibodeauxMassachusetts Bay Transportation Authority

Keith Welch IIDes Moines Area Regional Transit Athority

Martin WhiteMTA Bus / New York City Transit

Angie WilliamsJacksonville Transportation Authority

John XieFoothill Transit


Denver Cohort

Matthew AndersonJAUNT, Inc

John AndohDutchess County Transit

Vivian BakerNJ TRANSIT

Ryan BonkChicago Transit Authority

Linda BussRegional Transportation District

Katrina DennyChicago Transit Authority

Kari DerderianLos Angeles Department of Transportation

Matthew DickensAmerican Public Transportation Association

ODell DraperKnoxville Area Transit

Nancy GroendalInterurban Transit Partnership/The Rapid

Fayma IshaqAccess Services

Sam KaurOrange County Transportation Authority

Daniel KoenigFederal Transit Administration

Kim KolinTriMet

Carolyn KreslakeLACMTA

Erik LeachMetropolitan Atlanta Rapid Transit Authority

Brian LeeLos Angeles Department of Transportation

Emily McMahonDes Moines Area Regional Transit Authority

Eric MillerRegional Transportation District

Lilia MontoyaLACMTA

David MorrisMaryland Transit Administration, Light Rail

Skylar MottRegional Transportation District

Paulina OrchardFederal Transit Administration

Margaret RoblesGold Coast Transit District

Daniel SchnedUSDOT, FTA

Jeremy SteinemannNortheast Corridor Commission

Mike SullivanC-TRAN

Thomas SzokeNew Jersey Transit Rail

Albert ThomasAnn Arbor Area Transportation Authority

Meghan UmukoroNJ TRANSIT

Mila VegaChapel Hill Transit

Brett WallaceWSP

James WilsonTransit Authority of River City


Cleveland Cohort

Lawrence BakerKansas City Area Transportation Authority

Josh BakerAMTRAN

Sean BarrettGreater Cleveland Regional Transit Authority

Shonda BrelandLACMTA

Martha D’AndreaCity of Los Angeles Department of Transportation

Jennifer GolechCapital Metropolitan Transportation Authority

Erin HockmanDART

Jordan HoltWashington Metropolitan Area Transit Authority

Vaneshia HoustonGreater Cleveland Regional Transit Authority

Mark HybnerAPTA

Gerald MasonGreater Cleveland Regional Transit Authority

Todd McElravyPort Authority of Allegheny County

Amanda McGillLane Transit District

Cynthia McMonaglePort Authority of Allegheny County

Zeda RiggsNashville Metropolitan Transit Authority

Rhyan SchaubTrimet

Pamela ScruggsSan Mateo County Transit District

Yvette Suarez – LACMTA

Cliff ThorneOrange County Transportation Authority


Luis VelasquezSan Mateo County Transit District

Shawnese WilliamsTriMet

Shelley WolfPort Authority of Allegheny County

Letter from the Director: Summer 2017

It’s hot here in DC this July but that hasn’t slowed us down. We’ve just welcomed a new class of LDC Fellows into the Eno Alumni Network and are finishing up the first of three Transit Mid-Manager Seminars for the year. The first seminar is happening this week in Boston, followed by Denver in August, and Cleveland in September. This is the first year Eno is offering three sessions of Transit Mid-Manager.

The Eno MAX program is also about to wrap up, with it’s final session at RTD-Denver. The MAX program, a multi-agency exchange program, came under the Eno umbrella at the start of 2017. A cohort spends a week at LA Metro, DART in Dallas, MARTA in Atlanta, and RTD-Denver sharing the best practices of their agency. Since the last alumni newsletter, the 2017 cohort traveled to MARTA in May, DART in June, and will be wrapping up in Denver in August.

Always expanding our repertoire of leadership development, Eno aims to meet the transportation professional at every rung of the career leader. Eno will be hosting an alumni reception at APTA Annual in October in Atlanta, GA, so please come by and reconnect with alumni, Eno staff, and supporters. We love to hear from our alumni as they progress in their career.

While Eno is expanding, our mission stays the same, to develop the next leaders of our industry. Continue to share with us your successes and remember that Eno and the Alumni Network are here to support you.


Alex Bond
Director, Center for Transportation Leadership

Public and Private Transit: Better Together

Today’s era of fast-paced technological innovation has brought with it a number of ingenious inventions. Private transportation services have especially benefitted from the tech boom. Ridesharing companies are upending traditional transportation systems and, while it is unlikely that it will replace these systems, it could greatly impact their ridership. Riders and transit managers alike must be proactive if they wish to preserve our public transit systems.

Photo: Colin@TheTruthAbout, Wikimedia

Services like Uber and Lyft are great for filling in gaps in the traditional transit system, particularly for evening and first/last mile trips. Up until recently, they have operated much like a traditional taxi service. However, the recently-unveiled Lyft Shuttle in San Francisco is different – instead of emulating a private driver or carpool, it operates like a bus on a fixed route.

While this service is intended to augment (rather than replace) public transportation, it is possible that this will lead to a less cooperative future between public and private transportation. If services like Lyft Shuttle begin to operate on more popular bus routes, they could take business away from the public system.

Public transit networks rely on these popular routes to subsidize less profitable—but still necessary—routes. With many transit authorities already suffering from budget shortfalls, declines in ridership would be a big blow.

There is also the possibility of creating a two-tier transportation system where the affluent can afford the superior private option and the public modes are left to those who can’t afford the private. Lyft and Uber are already restricted to those who can afford them – and, already, private buses like those operated by Microsoft and Google are exclusively for their employees.

It is not an inherently bad thing that the more affluent can afford better services – after all, that is the point of attaining wealth. But the withdrawing of these people from public services can seriously harm them.

To reiterate: when passengers switch from public to private modes, those fares no longer contribute to the public system. Additionally, passengers who do not use the public system would be less invested in improving and maintaining it since their commuting trips do not rely on it.

There is also the matter of equitable wages. Many private services pay their drivers less than those in the public sector, who are often unionized. Uber and Lyft have long had questionable labor policies. Any savings due to lower wages paid by private companies are not real gains in efficiency, but equivalent to a pay cut.

There are less direct impacts as well. Relying on and investing in a public system creates the incentive to participate in the local political process. It encourages passengers to think of the community as a whole and consider the needs of the whole region.

Private transportation services are bringing much-needed innovation to our transportation systems. They are a crucial part of the transportation network alongside public transit, cars, bikes, and every other manner of moving from place to place.

Emily Castor, Lyft’s Director of Transportation Policy, believes that Lyft’s new shuttle service can work alongside public transit. She argues that “flex transit” like Lyft Shuttle, can bring small-capacity service to areas with ridership too low to support buses or trains, and “melt away” when there is no longer demand.

Photo: Carsten Titlbach, Wikimedia

On the other end, transit agencies are working with ride sharing companies to augment their service. One example is Pinellas Park, Florida, where the local transit authority subsidized residents Uber rides to offset the shortcomings of their suburban bus system.

Despite its advantages, private transportation cannot fully replace the vital services that public transit offers: a connected community that is reasonably accessible to all people, all the time. Private transportation, if not managed properly, can harm the public system.

For this reason, existing public transportation systems should work to integrate private transportation into their networks in ways that are beneficial to both. It is the responsibility of transit planners and riders to ensure that their system continues to adapt to changing times without sacrificing the things that make it great.

The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of The Eno Center for Transportation.

The Eno Leadership Experience

By Bernadette Lambert, JD

In June 2016, I had the privilege of representing San Jose State University at the Eno Center for Transportation’s Future Leaders Development Conference in Washington DC. The Eno Center for Transportation (Eno) is a non-partisan, non-profit think tank whose mission is “to cultivate creative leadership and to impact emerging issues for the nation’s multi-modal transportation system” by offering policy forums, publications and professional development programs to the transportation industry.

For the past 24 years, Eno has been recognizing the top graduate and doctoral students in the nation who are pursuing transportation-related careers by inviting them to attend the Future Leaders Development Conference (Conference) and be inducted as Eno Fellows. Students are nominated by their universities and selected on the basis of their outstanding academic achievements as well as their demonstrated leadership abilities and interest in national transportation issues. I am grateful to Dr. Peter Haas for his nomination!

This year’s Conference was a whirlwind five days of meetings with federal officials and prominent transportation leaders from across the transportation industry. We kick-started the week on Sunday evening with a welcome presentation and overview of the program, followed by a dinner and social event to help us get acquainted with our Eno hosts and fellow participants. As excited as we all were to be there, most chose to retire early to get a good rest before embarking on the frenzied week of meetings to begin the following day.

On Monday morning our course took us directly into two seminars on the State of the Transportation Union and Sustainable Transportation Funding – this was no gentle introduction but hit us full-on with timely and controversial issues affecting the industry. The panelists, which included Brian Pallasch, Managing Director of Government Relations & Infrastructure Initiatives for the American Society of Civil Engineers and Sarah Puro, Principal Analyst, U.S. Congressional Budget Office, spoke frankly about their views. We were admonished, as we were to be throughout the Conference, that, in exchange for our panelists uncensored thoughts and opinions, we would not quote them outside of the Conference. This gave us our first sense the privilege our speakers would be granting us by treating us as colleagues and trusting us with their open and honest perspectives.

I can’t possibly name all of the amazing public officials and industry leaders who gave their time to the program, but just to show the caliber of the speakers that Eno assembled for us to hear – and who in their own enthusiasm to promote leadership in transportation volunteered to meet with us – following an afternoon panel discussion on Sustainability and Climate Change in Transportation, we received a Capitol Hill Briefing from Kathy Dedrick, Staff Director, House Committee on Transportation & Infrastructure, Minority Staff; David Napoliello, Director of Infrastructure, Committee on Environment and Public Works and Shannon Hines, Senior Professional Staff Member, Office of Senate Committee on Banking, Housing, and Urban Affairs.

And that was just the first day!

Tuesday morning started early with a Metro trip to the U.S. Department of Transportation for several sessions giving overviews of federal transportation policies and issues. The afternoon found us hearing about Local Level Transportation issues, such as the importance of setting priorities, which we were advised generally can be identified by where money is being allocated at the federal and state levels, and the challenges of working and expanding within a built environment. The panel discussed the need to foster development near transit and Amtrak representatives later gave us a tour of Union Station to give us a front-seat look at the retail uses within the station as well as hear about its future development plans.

The business day over, we then joined the local Young Professionals in Transportation for a networking & trivia event at a local pub. The enthusiastic energy of those working transportation professionals was inspiring – if not a little intimidating given their quick responses to some rather esoteric transportation questions. I think the only contributions I made to my team answers were the meaning of FAST in “FAST Act” and the type of car the Dukes of Hazard drove. (Although how I pulled Dodge Charger out of my memory banks confounds me even now.)

On Wednesday the sessions addressed policy issues, including digital technology in the transportation industry and the aviation and freight industries. Being interested in rail transit, I was surprised and pleased at how engaging and interesting these topics were to me. In particular, as a self-labeled (only slightly tongue-in-cheek) neo-luddite, I was pleased to find that the panel on Digital Cities approached technology policy from the viewpoint of responsibly envisioning the types of communities that we want and only then using technology to achieve that. We closed the day with a docent-led tour of the America on the Move exhibit at the National Museum of American History.

Our final day of the Conference began with a session on Performance Measures of Sustainability and Transportation. Eno saved the best for last with a round of career-building sessions in the afternoon and evening. First we had a roundtable

discussion with Phillip Washington, CEO, Los Angeles County Metropolitan Transportation Authority, Mort Downey, former Deputy Secretary of the U.S. Department of Transportation and Rodney Slater, former U.S. Secretary of Transportation, who talked about transportation as a way to lift a community’s economic prospects through access to opportunities, the benefits of long-range forward planning as a lesson-learned from the State of Good Repair movement, and five megatrends that need to be addressed in transportation today: 1) funding, 2) safety/security/SoGR, 3) demographic shifts, 4) accelerating technological innovations and 5) workforce and lifestyle.

The Conference ended that night with a VIP Reception, giving us the opportunity to meet again some of the speakers who had presented to us during the week and to network with event sponsors and other transportation professionals, preceding a second reception and banquet. During the banquet, we students, having completed the Future Leaders Development Conference, were officially inducted as Eno Fellows.

That week in Washington DC has left an impression on me that I will carry well into my career. I learned about the breadth of the transportation industry well beyond my transit experience and, I met an inspiring group of role models who believe in and are committed to advancing the industry and who had the generosity share their time, their thoughts and their enthusiasm with 20 students. I hope that I will have the opportunity to mirror their commitment and generosity as my career unfolds.

What is women-only rideshare, and do we need it?

In the rideshare industry, only two companies rule the roost – Uber and Lyft. But recently the introduction of women-only rideshare apps has been making headlines.

Women-only rideshare is exactly what it sounds like: car-hailing apps with only women passengers and drivers. In the wake of numerous sexual assault reports to Uber, women-only rideshare became notable as a “safe” alternative for women’s on-demand transportation.

But this brings up many questions: how is it legal to only serve women? Is the answer for women’s transportation safety an entirely separate mode? And how many women want this?

There are three notable women-only rideshare companies: SheTaxis (known as SheRides in New York City) was the first; Safr (previously known as Chariot for Women and then SafeRide) launched last spring in Boston; and See Jane Go in Orange County launched last year and has been operating for six months.

But are these companies operating a legal business? Safr ruffled some feathers in Boston last year. “There’s nothing wrong with advertising particularly to a female customer base,” said a Boston-based lawyer. “But if a company goes further and refuses to pick up a man, I think they’d potentially run into legal trouble.”

See Jane Go’s Chief Operating Officer Cassandra Miller says that both hiring only women and serving only women is completely legal. “Male users of See Jane Go get referred to a third party when they use the app,” she told Eno. “Our drivers are independent contractors, not employees.” She told Eno that through bona fide occupational qualification, a feature of employment law that allows organizations to hire based on characteristics that are essential to their business function, See Jane Go can legally hire only women contractors.

However, despite sharing similar missions, none of these companies were founded by women who experienced discomfort – to say the least – during a rideshare trip. Yet each company has a completely different origin story: SheRides, a minority and woman-owned business, was created by the wife of the founder of the New York State Federation of Taxi Drivers. Stella Mateo’s experience volunteering with the Federation led her to believe that “women’s voices were severely underrepresented in the [taxi] industry,” according to her bio.

Meanwhile, Safr was founded by former Uber driver Michael Pelletz. Picking up women late at night made him fear for his own wife and daughters using Uber alone, inspiring him to bring women-only rideshare to Boston. Similarly, See Jane Go was founded by an 18-year-old girl and her father in “a moment of fatherly protection,” according to the website. Savannah Jordan and her father William were uncomfortable with Savannah using rideshare alone with a male driver.

The emphasis on women’s safety isn’t the only selling point for these companies: all three promote women-only rideshare as a means for more women to earn extra income by becoming drivers, as only 14 percent of Uber’s drivers are women. “We’re removing barriers for women’s access to the sharing economy,” said Ms. Miller. She said that half of of See Jane Go’s 1000 drivers are women who did not want to drive for Uber or Lyft because of discomfort over driving men they did not know.

Women-only rideshare and other transportation modes are prominent in other countries. After an Uber driver was found guilty of raping a female passenger in Delhi, Sahka Cabs for Women, an app-based taxi service, launched in 2016. In addition, metro systems in Japan, Mexico, and India feature women-only subway cars.

Eno’s Center for Transportation Leadership: From the Desk of the Director Spring 2017

Dear Eno Alumni,

Spring is finally here in Washington and Eno is gearing up for a busy couple of months. First on the docket is the annual Future Leaders Development Conference (LDC) in June. This will be the 25th class of Eno LDC Fellows welcomed into the program. Every year, Eno brings 20 of the nation’s top transportation graduate students to Washington, DC for a first-hand look at how national transportation policies are developed.

The week ends with a dinner and celebration of Eno’s newly minted LDC Fellows and recognition of three industry leaders. This year Jane Garvey (Lifetime Achievement Award), Robert Prince (Wilbur S. Smith Friend of Eno Award), and Martin Wachs (Eno Thought Leader Award) will be honored.

For the first time this year, Eno will host three sessions of the Transit Mid-Manager Seminar (TMM). Rising leaders in public and private transportation organizations will travel to either Boston in July, Denver in August, or Cleveland in September for a week of leadership and management skills training.

Something is always in the pipeline at Eno and we continue our commitment to educating leaders in our industry. Thank you to the Alumni Network for your continued support and interest in Eno.


Alex Bond

Director, Center for Transportation Leadership

Eno’s Center for Transportation Leadership: From the Desk of the Director

Dear Eno Alumni,

We are over a month into 2017 and we have already witnessed a great amount of change. With a new President and Administration in office, it is likely that we will see many new developments in the world of transportation over the next four years.

Despite the major differences between the new and old Administrations, it is important as an industry that we continue to work towards increasing safety, improving our country’s infrastructure, and fostering innovative technologies that can help make transportation easy, safe, and accessible for all.

Transportation always needs good leaders, but in times of great change or innovation, it is even more important that we have strong leaders.

Industry expertise and commitment to the job will never diminish as key ingredients for strong leadership and they are characteristics that run deep in the transportation community. But there are also other skills, soft skills, that make a person a more well-rounded leader that are not always emphasized.

The phrase ‘soft skills’ is a synonym for ‘people skills’ or interpersonal skills. It’s the skills that allow you to communicate and relate to others in your daily life or in the workplace. Particularly in the workplace, soft skills are critical. A boss may have all the knowledge in the world and the best intentions, but if they fail to properly communicate their goals and build relationships with their employees, they can fail to lead and motivate, diminishing the effectiveness of their team.

Soft skills are not always innate and sometimes take time to develop. Like a muscle, often they need to be trained to become strong. Transit agencies and organizations are complex entities that need strong leaders, but also those with the ability to hone the softer side of leadership – the day to day management of their teams that pays off dividends during the tougher times.

The Eno leadership classes that you participated in work to develop all of these skills, so that leaders such as yourselves can return to your organizations and effectively lead and motivate your employees.

Progress, both good and bad, will continue to shape and change transportation, but as long as we have you – strong, well-rounded leaders at the helm – our industry will continue to thrive.

Thank you for continuing to lead and grow our industry,

Alex Bond
Director, Center for Transportation Leadership
Eno Center for Transportation

Public Transit Keeps Orlando Moving Despite Tragedy

In the wake of the terrible shooting in Orlando, Florida on June 12, many people and organizations stepped up to help those affected by this tragedy. One of those organizations was the public bus service, Lynx.

LynxOrlandoLynx is the regional public bus agency in Orlando, Florida. It provides fixed route bus service over a 3-county region (the area of which is larger than Delaware). The agency provides over 100,000 rides every weekday and made a record 30.1 million passenger trips in 2014.

The shooting at Pulse nightclub occurred at the southern edge of downtown on the main thoroughfare leading to the heart of downtown Orlando, the hospital, and the central bus station.

Immediately following the shooting, authorities shut down Orange Ave. – the main road that runs past Pulse Nightclub. In response to this, Lynx had to reroute four lines (7, 11, 18, 40 – area highlighted above) over a one and a half mile stretch of the Avenue and relocate 8 stops. This area generates a good number of trips for the agency. There are multiple shopping centers, restaurants, retail shops, a commuter rail station, and of course the hospital along the corridor.

In order to keep the city moving despite the tragedy, Lynx quickly assigned temporary stops and signage along the affected routes, which allowed their riders to access essential points like the hospital, doctor’s office, and grocery store.

The agency also took to social media to alert their riders of the closures, handed out leaflets, and reached out to traditional news outlets as well in order to share information about the detours and temporary stops.

Lynx also assisted with transportation to the Family Assistance Center (located temporarily at the football stadium) for the families of victims and provided free bus service to over 1,000 riders on June 19 for the vigil service.

“Lynx effectively navigated a major and unexpected disruption to its bus service while ensuring that in a time of crisis, riders could still move through and access the affected urban area,” said Elizabeth Whitton, a transportation planner with MetroPlan Orlando.

Cky-j1xUgAEH-2oEdward Johnson, CEO of LYNX (and an alum of Eno’s Transit Senior Executive Program) added, “LYNX’s primary role is to ensure we move the citizens of Central Florida from their homes to places of employment, entertainment and so forth safely and efficiently. But, also we support the community in time of need. While maintaining detoured routes along the affected corridor, our employees coordinated transportation support for the City of Orlando for families of the victims of this tragic event and coordinated a transportation solution to minimize traffic congestion in the city center for a candlelight vigil with more than 50,000 people in attendance.”

Lynx was not the only transportation organization to step up however. The Florida Department of Transportation, which operates commuter rail service in the region, ran special SunRail service during the June 19th vigil and JetBlue has offered free flights to Orlando for relatives and partners of victims.

Public transportation – be it bus, rail, or plane – touches every aspect of a community. Lynx, SunRail, and JetBlue are a part of many people’s lives every day. These organizations stepped up when they were needed most and demonstrated how critical their services are in times of crisis. Their timely and organized response helped many continue on despite this tragedy.

Millennial Values—Shaping Contemporary Leadership & Organizational Culture

According to an April 2016 article in the Washington Post, the Millennial generation has officially surpassed Baby Boomers to become America’s largest living generation. I can already hear the groans coming from the generations that have preceded them. In our experience working with transit leaders on almost any subject, be it strategic planning, performance management, succession planning, leadership effectiveness, team building, culture, you name it, the conversation inevitably turns to frustrations resulting from cross-generational values colliding in the workplace … with Millennials being the newest target.Millennials Shaping Contemporary Leadership Org Culture BLOG wEno Role v2

But the reality is that by 2020, Millennials will represent 40% of the total working population.

So what DO Millennials value? To name a few—meaningful work, social causes, work/life balance, frequent reward for and feedback on progress, and attention from their boss. If being reminded of this sounds like fingernails on a chalkboard…read on.

In our consulting experience, whenever a new generation enters the workforce, it incites a period of frustration, miscommunication, and cultural change. It’s only when judgments are set aside and differing values are embraced that the full potential of what the new generation brings is unlocked, and in this case, the new generation is Millennials. For some, that might sound a little Polly Anna-ish (BTW if you’re a Millennial, you won’t have a clue about that reference—NBD). So if that’s what you’re thinking, you definitely need to read on.

For example, in the workplace, the transit industry’s pressing need for succession planning is being challenged by the dichotomy that generational values present. What we see happening is a convergence of experienced, legacy employees retiring at basically the same pace that Millennials are choosing to change jobs. So while the transit industry is losing those with valuable institutional knowledge, it is equally challenged with Millennials staying motivated and engaged, much less, sticking around long enough to fill leadership voids created by those who are leaving. Will the neglected Gen. Xers be left holding the bag? …that’s another blog for another day.

By listening and responding openly to Millennial viewpoints, transit organizations can become more nimble and responsive to the rapid changes in the industry, that appear to be in large part, fueled by technology. Which generation is most knowledgeable of and comfortable with technology? You guessed it. To further validate this point about embracing Millennial values, The Atlantic recently published an article entitled, How Millennials Will Change the World of Work, and stated, “As members of this generation start to dominate cubicles and corner offices, they’ll drastically shift the way businesses woo consumers, treat employees and market themselves to the outside world.”

In this year’s presidential race, perhaps the shifting tide towards non-establishment choices is another reflection of these changing values. Let’s be honest, your Father’s Father didn’t like Elvis …and he was the King!

Just look at how Transportation Network Companies, like Uber and Lyft, have disrupted the traditional world of transit. If Millennials had been included in strategic conversations early on, perhaps this shift in the industry might not have felt so much like a splash of cold water. Or, was it more like a downpour? What else does the industry not see? What does it see but isn’t responding to fast enough? Perhaps Millennials could give us a glimpse into what these answers might be.

To be fair to the Boomers and GenXer’s, it’s not all on them to make the change, as we see judgment in the workplace cutting in all generational directions. Millennials could take note of the wisdom and knowledge that are only gained through experience by those who precede them. In what we see as being youth hysteria and sometimes an effort to cut costs, highly experienced leaders are getting displaced by those who navigate technology like it’s a body part, or worse yet, being allowed to stay but getting devalued in the process.

When my friend’s eight year old daughter was approached by Disneyland’s Cruella De Ville, she was asked to guess her character in Cruella’s most viciously wicked voice, “Do you know who I am little girl?” The young girl enthusiastically replied…Lady Gaga! The lens we look through.

The question is, as a leader are you prepared to look through the lens of another and allow the Millennial generation’s values to be blended with your own, to shape a more contemporary and relevant style of leadership and organizational culture?

By getting past judgments and opening your mind to a new way of thinking and leading, it will allow all generations to learn from the other, enthusiastically engage, and together shape the future success of your organization.

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