Eno FlyScore Ranks Regions With Best Domestic Airline Service In New Report

Eno FlyScore Ranks Regions With Best Domestic Airline Service In New Report

December 01, 2017  | Ann Henebery

December 1, 2017

This week Eno released the sixth policy brief in the Eno Aviation Insights series – Where are airline passengers getting the best service?

Although airline customer satisfaction has been growing since 1994, airline passengers receive different levels of service among metropolitan areas.

In order to determine where passengers are receiving the highest levels of service, Eno created a FlyScore for the 47 largest metropolitan regions in the United States. This new metric gives an indication as to where passengers can access other parts of the country easily, inexpensively, and with choice.

Eno combined the factors that matter most to fliers to develop the FlyScore, measuring the quality of service for each metropolitan area based on four variables:

  • Direct destinations: Number of domestic destinations at each metropolitan area
  • Frequency: Number of domestic flights operated out of each metropolitan area
  • Competition: Combined percentage of domestic traffic share of the largest carrier within each
    metropolitan area
  • Price: Average one-way fare in and out of each metropolitan area

Read the full brief here.
Explore the FlyScore here.

Eno Aviation Insights answers the questions that the media and consumers regularly ask but are difficult to dissect. These policy briefs not only look at system-wide averages, but also discern what is happening in markets across the United States.

Share

Related Articles

Aviation Subcommittee Tackles Workforce Training, Shortages, and Diversity

Aviation Subcommittee Tackles Workforce Training, Shortages, and Diversity

On Wednesday, April 19, the Subcommittee on Aviation of the House Transportation and Infrastructure Committee held a hearing to discuss the...

A Fright for Sore Flie(r)s: Senators Tackle Consumer Protection in Latest Hearing

A Fright for Sore Flie(r)s: Senators Tackle Consumer Protection in Latest Hearing

Although airlines seem to be soaring after suffering a brutal couple of years (thanks, COVID-19), their passengers just aren’t as...

House Prepares to Take Off with FAA Reauthorization

House Prepares to Take Off with FAA Reauthorization

In 2018, President Donald Trump signed the Federal Aviation Administration (FAA) five-year reauthorization bill into law in a private Oval...

FAA Under Fire For Recent Close Calls Between Planes

FAA Under Fire For Recent Close Calls Between Planes

Jeff Davis explains to CNN the intricacies of the FAA, and what it means for fliers in 2023.

House T&I Holds Wide-Ranging Aviation Hearing

House T&I Holds Wide-Ranging Aviation Hearing

On Tuesday, February 7, the House Transportation and Infrastructure Committee held a broad hearing on aviation as a first step in the...

Senate Panel Looks At Last Christmas's Southwest Meltdown

Senate Panel Looks At Last Christmas's Southwest Meltdown

When Southwest Airlines was having its epic meltdown of flight cancelations during the peak Christmas 2022 flight period, Senate Commerce,...

Biden May Call Out Airlines, Tout Infrastructure Funding at SOTU

Biden May Call Out Airlines, Tout Infrastructure Funding at SOTU

Jeff Davis, senior fellow at think-tank Eno Center for Transportation, said that 2023 was already scheduled to be the “year of aviation...

DOT Exercises Its Airline Consumer Protection Jurisdiction

DOT Exercises Its Airline Consumer Protection Jurisdiction

The U.S. Department of Transportation continued to flex its regulatory muscles on behalf of airline customers this week by rolling out a...

Representatives Discuss the Impacts of Leaded Aviation Fuel on Communities and Children

Representatives Discuss the Impacts of Leaded Aviation Fuel on Communities and Children

Some general aviation aircraft use high-compression piston engines, which requires gasoline with a high octane level. While...

Another Case for Increasing Participation of Women in Aviation

Another Case for Increasing Participation of Women in Aviation

The fact that the aviation industry lacks workforce diversity is old news. Various scholarly studies and industry reports have highlighted...

Webinar: Eyes in the Skies: How The Ukrainian Crisis Affects Aviation

Webinar: Eyes in the Skies: How The Ukrainian Crisis Affects Aviation

The war in Ukraine has touched almost every corner of the world in almost as many ways. From parts availability to rising oil prices, it's...

Subcommittee Hearing Examines Community Concerns Regarding Aviation Noise

Subcommittee Hearing Examines Community Concerns Regarding Aviation Noise

This week, the House Transportation’s subcommittee on Aviation held a hearing entitled “Aviation Noise: Measuring Progress in...

Be Part of the Conversation
Sign up to receive news, events, publications, and course notifications.
No thanks